About Us > Strategic Plan > High Performing Organization (HPO)
Becoming a High Performing Organization
Based on research and writings on high performance organizations, and adjusting for the association perspective, a high performance association possesses the following key characteristics:
- Vision and mission are shared and owned by all stakeholders
- Strategy is performance-based, clear and mapped to ensure individuals and members of teams turn vision and mission into action and results
- Goals are challenging and make a difference to the way in which work is completed
- Teamwork is effective and empowered
- Better business practices are used to secure efficient organizational practices which are driven by focusing on:
- Member and employee satisfaction,
- Fiscal and operational accountability
- Quality
- Strong emphasis is placed on performance measurement using key performance indicators
High performance associations have a culture of continuous improvement and strong leadership that believes the association should be a learning organization and should develop and provide the necessary competencies to get things done. With the right competencies, individuals and teams develop a commitment and apply the right tools to achieve desired quality and satisfaction levels.
The above characteristics can often be measured by specific performance indicators such as these examples:
- Fiscal targets met, i.e., accumulated surplus policy
- Member retention and growth targets met
- Strong and diverse volunteer targets met
- Reduction in cycle time in dealing with significant and routine issues
- Low staff turnover rate
- Number of new innovative measures
- Number of complaints or member service problems
- Number of successful team efforts
- New best practices implemented
- Planning policy and process is complied with
- Member input and satisfaction with strategic direction
Making it Happen
- A powerful and strong commitment to the vision, mission, values, goals and strategy of the association by all
- Effective and clear communication lines within the association from the Board down and from the member up
- A culture of performance in which all want to meet the challenges set and they are regarded as outstanding
- Leadership growing and developing with change
- Use of strategic management, benchmarking for best practices and other key tools
- Acquiring and engaging the necessary competencies to make it all happen
Check back soon to learn more about how NOBCChE is growing into HPO!
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